Transcript:

Just try to remember in your business that mistakes happen and even if they create a huge disgusting mess that you have to deal with that if it truly was a mistake, try not to be mad or angry, just handle it and move on because that's really the best way to do things with mistakes.

Hello, happy December second 2018. I'm a little tired. It's been a really fun day and I'm gonna sort of share a story with you that's a little embarrassing. Not a lot embarrassing, but the other day I went and got groceries and I came back and I went to cook something and I was like, I know I got Broccoli and I was like, “I know I got Broccoli”, but it was the Walmart grocery pickup, right? So I didn't actually see the Broccoli go into the bag, so I was like, “Well, maybe they just thought they got it and missed it. Whatever.” I moved on, It was fine except that it wasn't because the Broccoli actually just fell out of the bag in the car and my poor husband whose car it was that I was driving that day had to live with the smell.

He's like, “I got in and something was so gross. It smells so bad.” So I went to look and in the back was the Broccoli that you missed. I was like, “Honey, I'm so sorry.” To his credit, He was never mad at me about this because it was a mistake, right? I didn't mean to leave the Broccoli in the back of the car and let it sit there for days and start smelling so disgusting that you get in the car and you almost gag. No, no. I mean I opened it even today, he removed the Broccoli two days ago, but you still open the car door and it whams in your face like stinky dirty boy locker shoes, just like sulfur in your nostrils. It's so disgusting. When we open the car, that's what we're met with.

So this is just, you know, it was just a mistake. And so I am trying to remember that sometimes mistakes happen and they create a huge stinky mess for days. So we got some baking soda, put them in the car, we're going to go get this stuff washed. But you know, we were so busy because we're in between houses; were trying to settle everything. It's the weekend he's going to work, I mean, he immediately removed the big problem, but like the lingering cleanup is still sticking around. Right. And so we finally started taking care of that today, but it just reminded me how this happens in businesses. Sometimes I know it's happened in mine, if it hasn't happened in you yet, it will. There's going to be a mistake that creates a mess that stinks for days, probably weeks, maybe even sometimes longer.

I don't know how long this car's going to smell bad. We might have to go get a detailed which would cost money to repair. I mean, I've already spent $2 on a box of baking soda, which is not that much, but sometimes mistakes take money to fix and through it all, Justin's never been mad at me. So I think the next time this happens, I'm going to turn it over. I'm not going to be mad at the person. I mean, even now, like he should, like, I would be mad, I'd be mad if it were my car. This happened. Maybe not mad, but like annoyed. Right? And he's not, he's not at all- he's amazing. But just try to remember in your business that mistakes happen and even if they create a huge disgusting mess that you have to deal with that if it truly was a mistake, try not to be mad or angry, just handle it and move on because that's really the best way to do things with mistakes.

Now, if it wasn't a mistake, if it was a whole different party, right? Like, if I had intentionally left the Broccoli in there. I don't know if you've heard this story and I'm sure it's, I don't know, it's probably a total rerun, but somebody didn't like somebody that was moving into the house or something about their house and they witnessed stuffed shrimp in their curtain rods. And these people moved out of the house because it smelled so bad and they couldn't figure it out. That's not a mistake. That's sabotage. That's very different. So since it starts stinking in your business, trying to find out if it was a mistake or sabotage and act accordingly. All right, that's all I have for today. I'll see you tomorrow. Hope you have a happy Sunday and. Oh. Oh. Oh, Go Titans by the way. I don't know, like my football [inaudible] decided to show up in the fourth quarter. I mean, I don't even know where that came from, but go Titans! So. Alright, that's all.